Under what circumstance can a broker legally call a consumer?

A broker can legally call a consumer when the consumer has given written permission to do so. This permission establishes a clear consent that allows the broker to engage with the consumer directly. This is important because it adheres to regulations that aim to protect consumers from unsolicited communications, such as those outlined in the Telephone Consumer Protection Act (TCPA) and the Do Not Call Registry rules.

Written permission ensures that the consumer is aware of the communication and has agreed to it, which is a critical aspect in fostering a respectful and lawful relationship. This consent can often be obtained through various means, such as signing a document or through an electronic agreement as part of a broader transaction.

In contrast, consumers may have specific privacy preferences, and calling those whose numbers are unlisted, or calling in relation to advertisements or marketing agreements, would not automatically provide the necessary legal standing unless prior consent has been established. Consent is a key component in maintaining trust and compliance in communications between brokers and consumers.